Returns & Warranty

📦 Returns & Refunds Policy

We offer a 30-day suitability guarantee on all ready-to-ship chairs.

✅ Ready-to-Ship Chairs

If your chair isn’t quite right, you may return it within 30 days of receiving it for a full refund, provided:

  • The chair is unused, unmarked, and in original packaging

  • All parts are returned in a resealable condition

  • You email us with a return request before sending anything back

To initiate a return, contact us at support@welladjustedseating.co.uk with:

  • Your order number

  • Reason for return

  • Two clear photos (seat + backrest) to confirm condition

Return shipping is the responsibility of the customer, unless the item is faulty. We recommend using a tracked courier with insurance. Refunds are processed once the chair is received and inspected.

🛠️ Bespoke Chairs (Made to Order)

If you’ve purchased a bespoke chair through a virtual or in-person consultation:

  • Contact us within 30 days of receiving your chair if you’re not fully satisfied

  • In most cases, we will first explore alterations or adjustments to resolve any issues

  • If the chair still isn’t suitable after alterations, we may offer a return and refund

As all bespoke chairs are made to order, we appreciate your understanding that these returns require assessment.

🚚 Shipping & Delivery

Ready-to-Ship Chairs

  • Dispatched within 1–2 business days from our warehouse

  • Shipping confirmation with tracking is provided once the item is sent

  • Standard UK shipping times: 1–3 working days

Bespoke Chairs

  • Made-to-order lead times are provided during your consultation

  • Once built, your chair is dispatched and tracked just like our warehouse items. Often the build time from order is 10 working days but we'll keep you updated along the way before its ready. 

We currently ship to the UK mainland. For offshore or international shipping, please contact us before ordering.

🛡️ Warranty & Support

All Well Adjusted Seating chairs come with a minimum 1-year structural warranty, covering:

  • Frame and mechanical components (tilt, levers, height gas lift)

  • Manufacturing defects

What’s not covered:

  • General wear and tear

  • Damage caused by misuse or incorrect assembly

  • Upholstery fading or marks due to improper cleaning

If you believe your chair has a warranty issue, please email support@welladjustedseating.co.uk with:

  • Your order number

  • Photos and description of the issue

  • Any relevant usage details

We’ll assess your case quickly and advise on a repair, replacement part, or full unit replacement where needed.

Terms & Conditions of Sale

Well Adjusted Seating is a trading name of Walkandwork Ltd, registered trading address in the UK at:
97 Havant Road, Emsworth, PO10 7LF

By placing an order, you agree to our terms of sale:

  • All payments are processed securely at checkout

  • Ready-to-ship items may be cancelled before dispatch

  • Bespoke orders are non-cancellable once production begins

  • All website content and product descriptions are owned by Walkandwork Ltd and may not be reproduced without permission

Terms & Conditions

Well Adjusted Seating is a trading name of Walkandwork Ltd, registered in the United Kingdom at:

97 Havant Road, Emsworth, PO10 7LF

These Terms & Conditions govern your use of our website and services. By placing an order, you agree to the terms outlined below.

1. Company Details

2. Products & Services

We sell ergonomic chairs through our online store, including:

  • Ready-to-ship models

  • Bespoke chairs (made-to-order)

  • Virtual and in-person consultations

Descriptions and availability are subject to change.

3. Orders & Payments

  • All prices are in GBP.

  • Payment is required in full before dispatch or chair production.

  • Bespoke chair orders are considered final once production begins.

4. Shipping

  • Delivery times vary by product type and customer location.

  • Shipping confirmation is provided once your order has been dispatched.

  • For full details, see our Returns & Shipping page.

5. Cancellations

  • Orders for ready-to-ship products can be cancelled before dispatch.

  • Bespoke chairs cannot be cancelled once production begins.

6. Intellectual Property

All images, logos, and written content on this website belong to Walkandwork Ltd. No use is permitted without written consent.

7. Limitation of Liability

We are not liable for indirect or incidental damages arising from use of our products. This does not affect your statutory rights under UK law.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled by UK courts.

📩 Need help?

Email: support@welladjustedseating.co.uk
Phone: 01243 256450
We aim to respond within 1–2 working days.